{"id":21126,"date":"2026-04-14T15:11:04","date_gmt":"2026-04-14T15:11:04","guid":{"rendered":"https:\/\/ideainthebox.com\/index.php\/2026\/04\/14\/when-ai-customer-service-goes-wrong-and-how-to-get-it-right\/"},"modified":"2026-04-14T15:11:04","modified_gmt":"2026-04-14T15:11:04","slug":"when-ai-customer-service-goes-wrong-and-how-to-get-it-right","status":"publish","type":"post","link":"https:\/\/ideainthebox.com\/index.php\/2026\/04\/14\/when-ai-customer-service-goes-wrong-and-how-to-get-it-right\/","title":{"rendered":"When AI Customer Service Goes Wrong\u2014And How To Get It Right"},"content":{"rendered":"<div>Clarity is emerging. The best recipe for success is the right blend of AI &amp; human agents for each business. But a lot of customer service teams have yet to recognize it.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Clarity is emerging. The best recipe for success is the  [&#8230;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[194],"tags":[],"class_list":["post-21126","post","type-post","status-publish","format-standard","hentry","category-graphic-design"],"acf":[],"_links":{"self":[{"href":"https:\/\/ideainthebox.com\/index.php\/wp-json\/wp\/v2\/posts\/21126","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ideainthebox.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ideainthebox.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ideainthebox.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ideainthebox.com\/index.php\/wp-json\/wp\/v2\/comments?post=21126"}],"version-history":[{"count":0,"href":"https:\/\/ideainthebox.com\/index.php\/wp-json\/wp\/v2\/posts\/21126\/revisions"}],"wp:attachment":[{"href":"https:\/\/ideainthebox.com\/index.php\/wp-json\/wp\/v2\/media?parent=21126"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ideainthebox.com\/index.php\/wp-json\/wp\/v2\/categories?post=21126"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ideainthebox.com\/index.php\/wp-json\/wp\/v2\/tags?post=21126"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}