{"id":22298,"date":"2026-05-05T13:22:27","date_gmt":"2026-05-05T13:22:27","guid":{"rendered":"https:\/\/ideainthebox.com\/index.php\/2026\/05\/05\/friendly-chatbots-make-more-mistakesand-annoy-your-customers-more\/"},"modified":"2026-05-05T13:22:27","modified_gmt":"2026-05-05T13:22:27","slug":"friendly-chatbots-make-more-mistakesand-annoy-your-customers-more","status":"publish","type":"post","link":"https:\/\/ideainthebox.com\/index.php\/2026\/05\/05\/friendly-chatbots-make-more-mistakesand-annoy-your-customers-more\/","title":{"rendered":"Friendly Chatbots Make More Mistakes &#8211; And Annoy Your Customers More"},"content":{"rendered":"<div>Two academic research studies have revealed that &#8220;friendly&#8221; chatbots aren&#8217;t always having the intended effect.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Two academic research studies have revealed that &#8220;friendly&#8221; chatbots aren&#8217;t  [&#8230;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[194],"tags":[],"class_list":["post-22298","post","type-post","status-publish","format-standard","hentry","category-graphic-design"],"acf":[],"_links":{"self":[{"href":"https:\/\/ideainthebox.com\/index.php\/wp-json\/wp\/v2\/posts\/22298","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ideainthebox.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ideainthebox.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ideainthebox.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ideainthebox.com\/index.php\/wp-json\/wp\/v2\/comments?post=22298"}],"version-history":[{"count":0,"href":"https:\/\/ideainthebox.com\/index.php\/wp-json\/wp\/v2\/posts\/22298\/revisions"}],"wp:attachment":[{"href":"https:\/\/ideainthebox.com\/index.php\/wp-json\/wp\/v2\/media?parent=22298"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ideainthebox.com\/index.php\/wp-json\/wp\/v2\/categories?post=22298"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ideainthebox.com\/index.php\/wp-json\/wp\/v2\/tags?post=22298"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}