{"id":22835,"date":"2026-05-13T15:49:58","date_gmt":"2026-05-13T15:49:58","guid":{"rendered":"https:\/\/ideainthebox.com\/index.php\/2026\/05\/13\/the-state-of-agentic-customer-experience-in-2026\/"},"modified":"2026-05-13T15:49:58","modified_gmt":"2026-05-13T15:49:58","slug":"the-state-of-agentic-customer-experience-in-2026","status":"publish","type":"post","link":"https:\/\/ideainthebox.com\/index.php\/2026\/05\/13\/the-state-of-agentic-customer-experience-in-2026\/","title":{"rendered":"The State Of Agentic Customer Experience In 2026"},"content":{"rendered":"<div>In a first-of-its-kind study, Parloa&#8217;s research team deployed AI agents to mystery shop 10,000 enterprise websites.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>In a first-of-its-kind study, Parloa&#8217;s research team deployed AI agents  [&#8230;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[194],"tags":[],"class_list":["post-22835","post","type-post","status-publish","format-standard","hentry","category-graphic-design"],"acf":[],"_links":{"self":[{"href":"https:\/\/ideainthebox.com\/index.php\/wp-json\/wp\/v2\/posts\/22835","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ideainthebox.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ideainthebox.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ideainthebox.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ideainthebox.com\/index.php\/wp-json\/wp\/v2\/comments?post=22835"}],"version-history":[{"count":0,"href":"https:\/\/ideainthebox.com\/index.php\/wp-json\/wp\/v2\/posts\/22835\/revisions"}],"wp:attachment":[{"href":"https:\/\/ideainthebox.com\/index.php\/wp-json\/wp\/v2\/media?parent=22835"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ideainthebox.com\/index.php\/wp-json\/wp\/v2\/categories?post=22835"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ideainthebox.com\/index.php\/wp-json\/wp\/v2\/tags?post=22835"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}